DP Rentals — Privacy Policy dprentals.au | 45A Fordham Road Reservoir, Victoria, Australia | Last updated: March 2026

1. Introduction DP Rentals operates at dprentals.au in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information. By using our site or hiring from us, you consent to this policy.

2. Why We Collect Your Information We collect personal information to verify your identity before releasing equipment, prevent fraud and theft, process bookings and rental agreements, communicate about your hire, comply with legal obligations, and maintain accurate business records.

3. Identity Verification All customers must complete an identity check before their first hire. We use IDFEX ID Check by Global Data Pty Ltd (globaldata.net.au), an ISO-certified Australian provider. The process may involve submitting a government-issued photo ID, document verification via the Australian Government's Document Verification Service (DVS), biometric facial verification and liveness detection, and OCR extraction of document details.

Information collected during this process may include your full name, date of birth, residential address, identity document type/number/expiry, facial biometric data, and the verification outcome.

Global Data processes this information as a third-party provider under their own privacy policy at globaldata.net.au. DP Rentals does not store copies of your identity documents or biometric data — we only retain your verification status (verified/not verified) and standard account details.

4. Other Information We Collect Name, phone, and email; payment and billing details; hire history and rental agreements; communications with us; and credit card authorisation held as hire security.

5. Storage and Security We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Records are stored securely with access controls in place. Information is retained only as long as needed, then securely destroyed.

6. Disclosure We do not sell or trade your information. We may share it with: Global Data (for ID verification), payment processors, debt collection agencies (for overdue accounts), and law enforcement (if equipment is unreturned or stolen), or with your consent.

7. Access and Correction You may request access to or correction of the information we hold about you. Contact us using the details below and we will respond within a reasonable timeframe.

8. Complaints Contact us first with any privacy concern. If unresolved, you may escalate to the Office of the Australian Information Commissioner at oaic.gov.au.

9. Website Our site may use cookies and analytics tools (e.g. Google Analytics) to improve the browsing experience. Data collected is non-identifiable and used in aggregate. You can disable cookies in your browser settings.

10. Policy Updates We may update this policy periodically. Changes will be published on our website with a revised date.